Professionals in this capacity within the field of Human Resources commonly operate within medium to large organisations, contributing to the HR function by delivering primary support to both managers and employees. Alternatively, they may serve as HR Managers in smaller organisations. Their responsibilities often involve addressing day-to-day inquiries, offering HR guidance, engaging in various HR processes spanning from routine transactions to more intricate tasks such as recruitment and retirement. Additionally, they utilise HR systems to maintain records, furnish pertinent HR information to the business, and collaborate with the business on HR-related changes. These individuals typically assume the responsibility of advising managers on a broad spectrum of HR matters, adhering to company policies and prevailing laws to provide compliant guidance. It is crucial to note that errors in their guidance could potentially expose the organisation to employment tribunals or legal risks. In larger organisations, they might also oversee a small team, although this aspect falls outside the scope of this apprenticeship and must be addressed separately by the employer.
Course requirements
- You should be 16 or over to undertake the qualification.
- Apprentices will need to have acquired Grade A-C in English and Maths at GCSE or have attained a Functional Skills Level 2 in both subjects.
- Understands the structure of the organisation; the products and services it delivers; the external market and sector within which it operates; where their role fits in the organisation; the ‘Values’ by which it operates and how these apply to their role.
- Basic understanding of HR in their sector and any unique features.
- Good understanding of HR legislation and the HR Policy framework of the organisation.
- Sound understanding of the HR Policies that are relevant to their role.
- Knows where to find expert advice.
- Understands the role and focus of HR within the organisation; its business plan / priorities and how these apply to their role.
- Understands the systems, tools and processes used in the role, together with the standards to be met, including the core HR systems used by the organisation.
- Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers.
- Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate.
- Uses agreed systems and processes to deliver service to customers.
- Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards.
- Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
- Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions.
- Takes ownership through to resolution, escalating complex situations as appropriate.
- Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet.
- Adapts their style to their audience. Builds trust and sound relationships with customers.
- Consistently supports colleagues /collaborates within the team and HR to achieve results.
- Builds/maintains strong working relationships with others in the team and across HR where necessary.
- Identifies opportunities to improve HR performance and service; acts on them within the authority of their role.
- Supports implementation of HR changes/projects with the business.
- Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
- Keeps up to date with business changes and HR legal/policy/process changes relevant to their role.
- Seeks feedback and acts on it to improve their performance and overall capability.
- Truthful, sincere and trustworthy in their actions.
- Shows integrity by doing the right thing.
- Maintains appropriate confidentiality at all times.
- Has the courage to challenge when appropriate.
- Adapts positively to changing work priorities and patterns when new tasks need to be done or requirements change.
- Displays energy and enthusiasm in the way they go about their role, dealing positively with setbacks when they occur.
- Stays positive under pressure.
Assessment Methods
This is a knowledge based course with practical aspects that will need to be demonstrated.
End-Point Assessment
- Consultative project
- Professional discussion
Progression Routes
Upon the successful completion of this apprenticeship, why not continue to study on one of these courses:
- Contact us for more info.
