Are you looking for your first step into the Public Sector?
OR
Are you a Public Sector body looking for a person with an understanding of the customers, communities, and businesses that you serve? We’ve got the answer you’re looking for.
Our Public Service Delivery Officer Skills Bootcamp is a fully-funded Public Sector specific training programme is 10 sessions delivered over 8 weeks. The Public Service Delivery Officer Skills Bootcamp training programme will support learners access an interview with an employer, whilst giving them an understanding of the importance of Operational Delivery Officers within the Public Sector.
For recruiting employers it offers the opportunity to bring new talent and skills into the business.
Employers will have access to candidates that have successfully completed the Public Service Delivery Officer Skills Bootcamp.
Eligibility
To be eligible to take part in the Public Service Delivery Officer Skills Bootcamp, you must be:
Employers:
- A public sector organisation
- Have suitable job role/s available
- Based in the Liverpool City Region (Halton, Knowsley, Liverpool, Sefton, St Helens, and Wirral)
- Offer progression opportunities
Learners:
- Aged 19+
- Have the Right to Work in the UK
- Live in the Liverpool City Region (Halton, Knowsley, Liverpool, Sefton, St Helens, and Wirral)
- Want to work in the public sector
- Willing to participate in a training programme
Important information for Learners:
- You will need to be available for the full 8 week duration of the Public Service Delivery Officer Skills Bootcamp (weeks 4 and 5 are 2 days, each session is 6 hours) course dates will be confirmed upon enrolment
- Four of the training sessions will take place face-to-face within the Liverpool City Region
- You will need access to a laptop or tablet and the ability to access Microsoft Teams
- Whether online via Microsoft Teams or face-to-face in person we expect you to be ready to begin your weekly training sessions promptly (start time will be 09.30am)
- Each session will last 6 hours including a 30 minute lunch break. You will be expected to be active during the whole teaching session
- Travel expenses can be claimed up to a maximum value of £20 travel receipts will need to be provided)
For more information on the Public Service Delivery Officer Skills Bootcamp, email the team on skillsbootcamp@woodspeentraining.co.uk Monday to Friday.
Welcome to Public Service Delivery Skills Bootcamp. This first session will give participants an overview of the modules and content that will be covered during the programme. Plus, the learning outcomes once the courses has been completed.
The first session will give information about what it is like to work in delivery role in the public sector and the kind of roles that the Skills Bootcamp will help participants secure.
This session will also support participants to access the systems and tools that will used throughout the Public Service Delivery Skills Bootcamp, together with the participant expectations that Woodspeen Training has.
Learners will be issued with a CPD/Skills Journal.
During this session the particpants will cover Safeguarding, ensuring that they are able to recognise a safeguarding or welfare concern and how to report it. It will also cover British Values and how these apply to operational delivery.
The second session during week 2 will cover Customer Service, the factors that influence the need for diverse, person-centred approaches, such as environmental, cultural, religious, and physical/learning disabilities.
During this sessions participants will undertake an activity to hone their communication skills to ensure they are using person-centred approaches when communicating operational delivery.
Week 3 will see participants introduced to the policies, procedures, regulations, and laws that are part of Public Delivery, as well as understanding why it is important they are adhered to.
This session, delivered face-to-face, will enable participants to gain an understanding of problem solving using different techniques. It will outline different problem solving theories and how to adapt them depending on the situation.
Communication is key when working in the Public Sector. This face-to-face session will help participants learn different types of communication, how to communicate professionally, and how to communicate to different audiences.
Delivered face-to-face, the first session of day 1 will outline the basic principles of leading by example and factors that may affect decision-making. Session 2 will cover 'A Day in the Life' of a Public Service Delivery Operational Officers and the specific skills and knowledge they use day to day.
This session will give participants insight into the diverse range of customers and communities served by the Public Sector. This will include their rights and expectations, and their needs, from individuals to large multi national organisations.
Week 6 will see participants learn how to use IT systems to manage, share, and store information alongside how to use office equipment correctly.
Public Sector organisations hold vast amounts of information that must be gathered and stored correctly. In week 7, participants will learn about GDPR, how to analyse information, storing information, and how to identify potential fraud.
During the final session, delivered face-to-face, participants will review the objectives set at the beginning of the programme and identify the next steps they will take in their careers. Although embedded throughout the Skills Bootcamp, this session will have a strong focus on CV writing, job search, and interview techniques.
ARE YOU A PUBLIC SECTOR BODY IN THE LIVERPOOL CITY REGION?
If you are a Public Sector body seeking to take part in this programme and would like to provide opportunities for progression to learners upon successful completion, please get in touch with us.
ARE YOU A PROSPECTIVE LEARNER?
If you are a prospective learner, apply now for the Public Service Delivery Officer Skills Bootcamp.
